If you're having trouble joining a breakout session, here are some ways you can troubleshoot the problem:

1) Check that you are using a supported browser and device.

Officially, Intelligo supports the latest versions of Google Chrome and Microsoft Edge on desktop (Windows and Mac) devices. On mobile, we support the latest versions of Chrome for Android, and Safari for iOS/iPadOS.

If you are using another browser, try switching to one of these, and make sure you are updated to the latest version.

2) Allow camera and microphone access

Sometimes when you first connect to a breakout session, your browser will ask you to allow camera and microphone access. If you are seeing the below message, it means that your browser is still telling us that your camera and microphone are disabled.

If you believe that you have already enabled access, you might be able to fix this by refreshing your page.

You can also view your permissions for a page at any time by clicking the padlock in your address bar.

3) Test that websockets are working for you

Intelligo uses a real-time communication technology called 'web sockets'. If you are still experiencing issues, visit https://websocketstest.com/. After a few moments, you should see the below message:

If you see anything else, it may mean that websockets have been blocked on your laptop, either by an IT provider, or by another program that is installed. In this instance, we recommend trying another device.

If you have tried all of the above and still have problems, please use the 'help' function on your event page, or email support@intelligo.uk.

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